Maintenance and Updates

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SUPPORT AND PERSONAL CONSULTATION

NEEVA supports its customers, not only before and during solution deployment, but also after roll-out. It also offers regular contact to best handle any challenges and operational needs. To guarantee the best after-sales service, NEEVA ensures agent expertise, service organisation, but most of all the motivation of its team to meet the needs of their customers.

Regular updates

Regular updates

Corrective, customisable and ongoing maintenance is set up. New features are developed according to new regulatory requirements, user requirements and analyses by the NEEVA R&D team. Updates are available by a simple download and implementing them is very straightforward.
A dedicated point of contact

A dedicated point of contact

Customers benefit from technical support access via telephone or web portal. A dedicated point of contact is available for daily support and advice. We guarantee to tackle questions on functional issues and provide technical solutions as soon as possible.
Product development workshops

Product development workshops

At its offices, NEEVA regularly organises product development workshops around current topics. These workshops help to understand customer expectations and to find the required developments to put in place. Workshops are also organised during NEEVA User Clubs.
Customer area

Customer area

This area is dedicated to NEEVA customers and provides all functional and technical information for NEEVA software. It allows you to keep up-to-date about the latest news and developments of the tool, for an even more efficient daily use.
Qualified agents

Qualified agents

The technical and human skills of NEEVA agents are continuously checked and improved via our training programmes and through quality controls with our customers. In User Support, our agents reply to any technical or functional query.

NEEVA USER CLUB

Since 2008, each year NEEVA is delighted to invite its customers and partners to take part in its User Club. The objective of these meetings is to discuss changes in requirements, standpoints and solution development opportunities. NEEVA also makes the most of these meetings by announcing and introducing, as a preview, the technical and functional developments of its application.
User Clubs are usually held in November in Paris, or in nearby suburbs. For one day, or a half-day, NEEVA welcomes its guests for an enjoyable time, which is favourable to discussions. Each year, nearly 100 participants attend from various customers.